Policy
Terms of sale
The terms that apply when you order a made-to-order product from 3dkraft.
Seller
- Seller
- 3DKraft Test Seller
- GSTIN
- 29ABCDE1234F1ZW
- Registered address
- 12 Workshop Road
Bengaluru, Karnataka 560001
India
Orders and payment
An order is placed when your prepaid payment is confirmed by Razorpay. Prices are in Indian rupees and include GST; any shipping charge is shown as a separate line before payment, so the amount you see is the total you pay. Card, UPI, and net-banking details are handled entirely by Razorpay under PCI DSS and are never stored by us. We may decline or cancel an order we cannot fulfil or that was priced in error, in which case the full amount paid is refunded within 5 to 7 working days.
Your personalization
You are responsible for the accuracy of the text and options you submit, and you confirm you have the right to use them. We may refuse personalization that is unlawful, infringes someone else's rights, or is abusive.
Product, preview, and safety
The browser preview is a close approximation of the printed object. Minor variation in colour, texture, and finish is inherent to 3D printing and is not a defect. Products are made in India from the materials stated on the product page. They contain small parts and, where stated, small strong magnets; they are not toys and are not intended for children under three. Safety notes on each product page form part of these terms.
Delivery, cancellation, replacement, and refunds
Delivery follows the shipping policy. Cancellation before production is free and refunded in full under the cancellation policy. There are no returns or refunds for change of mind; defective, incorrect, damaged, or misdescribed items are replaced, or refunded where replacement is not possible, under the replacement policy. No warranty is offered beyond the statutory rights of a consumer in India, which these terms do not limit.
Grievance redressal
Every complaint receives a ticket number, an acknowledgement within 48 hours, and a resolution within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.
The grievance officer's name, email, and phone number will be published here before ordering opens. Until then, use the support channels on the contact page.
Law and disputes
These terms are governed by the laws of India. The courts having jurisdiction will be stated here after legal review; nothing in these terms limits your right to approach a consumer commission.