Contact
Get in touch
Questions about an order, a design, or a replacement claim start here.
Support channels
Support email and WhatsApp destinations will be published here before ordering opens.
Include your order number (for example 3DK-2026-000123) so we can find your order quickly. We reply during Indian business hours.
Reporting damage, an incorrect item, or a defect
Report transit damage within 48 hours of the recorded delivery, and an incorrect or defective item within 7 days, with clear photos of the packaging and the product; a short video helps. Approved claims are replaced, or refunded where a replacement is not possible. Full details are in the replacement policy.
Grievances and data requests
Every complaint receives a ticket number, an acknowledgement within 48 hours, and a resolution within one month. You can export or delete your account data yourself from your account after signing in with the email used at checkout.
The grievance officer's name, email, and phone number will be published here before ordering opens. Until then, use the support channels on the contact page.
Seller details
- Seller
- 3DKraft Test Seller
- GSTIN
- 29ABCDE1234F1ZW
- Registered address
- 12 Workshop Road
Bengaluru, Karnataka 560001
India