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Frequently asked questions
Short answers about personalization, production, payment, shipping, and replacements.
Draft. This page is being finalized with the registered business details and legal review before ordering opens. Nothing here is a completed contractual offer yet.
Questions
- How does personalization work?
- Customizable products show a live 3D preview. Enter your text, pick the layout and colours, and the preview updates immediately. The same rules validate your input again at checkout and before production.
- Is the preview exactly what I will receive?
- It is a close approximation. Minor differences in colour, edge finish, and layer texture are normal for 3D printing. The printed object follows the manufacturing model, which is the authoritative version.
- How long does production take?
- Every order is printed after payment. Production lead times per product will be published before ordering opens and shown on each product page.
- Which payment methods do you accept?
- Prepaid payment through Razorpay: UPI, cards, and net banking. Cash on delivery is not available. Prices include GST; any shipping charge is shown before you pay. Your card, UPI, and bank details are handled entirely by Razorpay under PCI DSS and never stored by us.
- Where do you ship?
- Within India only, through our courier partner. If a PIN code is not serviceable you will be told at checkout rather than charged. See the shipping policy for charges and the free-shipping threshold.
- Can I cancel or change an order?
- Contact support with your order number before production starts and we refund the full amount within 5 to 7 working days, with no cancellation fee. Personalized items cannot be changed or cancelled once production has begun. See the cancellation policy.
- What if my order arrives damaged or wrong?
- Report transit damage within 48 hours and a wrong or defective item within 7 days of delivery, with photos. It is replaced, or refunded if a replacement is not possible. There are no refunds or returns for change of mind.
- Do I need an account?
- No. Checkout only needs an email address. To view order history or tracking, sign in with that email using a one-time link; there is no password.
- How is my data used?
- Only to fulfil your order, communicate about it, and meet tax obligations. You can export or delete your account data from the account page. See the privacy policy.
- Are the products safe for children?
- No. They contain small parts, and the magnetic products contain small, strong neodymium magnets that are dangerous if swallowed. Keep them away from children under three and seek medical help immediately if a magnet is swallowed.
Still need help?
Reach us through the contact page with your order number.